Shipping Policy

We carefully pack every order and work to dispatch it as quickly as possible. This policy explains how orders are processed and delivered by Vava India.

Order processing

Orders are usually processed and dispatched within 5~7 business days after payment confirmation. Orders placed on Sundays or public holidays may be processed on the next business day.

Delivery time

Once dispatched, orders are expected to reach you depending on the delivery location and courier service. We will share the tracking details.

Shipping charges

Shipping charges are provided at the checkout page based on the delivery location and weight of the product.

Tracking your order

Once your order is dispatched, we’ll share the available tracking details with you by email, SMS, or WhatsApp. Tracking updates may take some time to appear after the shipment is handed to the courier service.

Delivery address

Please check that your delivery address and contact details are correct before placing your order. If you need to request an address change, contact us as soon as possible. We may not be able to change the address after the order has been dispatched.

Delivery delays

Delivery times are estimates and may be affected by courier delays, weather, public holidays, remote locations, incorrect address details, or circumstances outside our control. If your order is delayed, please contact our support team at hello@vavaindia.in with your order number.

Undelivered or refused orders

If an order is returned to us because the address was incorrect, delivery was refused, or the courier could not complete delivery, additional shipping charges may apply before we resend the order.

Damaged packages

If your package appears damaged when delivered, please take photographs before opening it and contact us within 1~2 business days. For exchange eligibility and next steps, please refer to our Return Policy.