Terms & Conditions
Everyone has a few rules, and we do too. We take great pride in our high-quality products and the care that goes into making each piece for you. Please read these terms carefully before requesting an exchange or credit note.
No-refund policy
As a company policy, we do not provide refunds for products sold by Vava India. Subject to these terms and approval, eligible products may be exchanged for a replacement or may qualify for a credit note.
If you are unsure about the size, or if there is an issue with your order, please contact us at hello@vavaindia.in or WhatsApp us on 8105674128 Our customer care team will guide you through the return and exchange process.
Exchange timeline
For any exchange, you must inform us within 2 days of receiving the goods. The item must be shipped back by the customer and returned within 2 days from the date of delivery, in brand-new condition.
If an item remains in your possession for more than 3 days, it will be considered used and will not be eligible for an exchange or credit note.
Condition of returned items
All returned items must be in their original packaging and must not be altered, resized, damaged, worn, or replaced. Please include the return label inside the package, share the shipment tracking number with us, and provide a specific reason for the return.
If an item is damaged or altered in any way, it will be considered sold and will not qualify for an exchange or credit note.
Return shipping
All charges for returning goods must be paid by the buyer/custmer. Return shipments are not picked up by the company unless specifically agreed in writing.
Exchange and credit-note processing
Exchange or credit-note processing will begin after we receive and inspect the returned item. This process may take 2–6 days from the date we receive the item.
If approved, the credit note will be sent by email provided together with its terms of use. Shipping and delivery charges cannot be adjusted in or added to the credit note.
Items not eligible for return or exchange
Returns and exchanges will not be accepted for customised items, sale items, items purchased using offers or discount codes, or Ready to Ship styles.
For an approved exchange, you may select a different size only. The colour and product type cannot be changed. An exchange for a different style may be considered on a case-by-case basis and requires approval from our management team. If approved, the offer value from the original order may need to be adjusted in the new order.
International orders are not eligible for returns or exchanges. Special customised orders may carry additional charges depending on the changes requested.
Exchange limit
An exchange is permitted only once for a sale. Once an item has been exchanged, the exchanged item cannot be returned or exchanged again.
Governing law
These Terms of Use, and any separate agreements under which we provide our services, are governed by and construed in accordance with the laws of India.